David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

David Thompson

Regular customer, first time caller

Easy

David Thompson

Regular customer, first time caller

Medium

David Thompson

Regular customer, first time caller

Difficult

Simulations complete

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Auto QA analysis

Train and QA your
human and AI agents

Make every customer interaction better, faster, and more consistent with the optimization platform for human and AI agents.

Trusted by CX leaders

AI that closes the loop —
from insight to improvement.

AI that closes the loop — from insight to improvement.

Review 100% of interactions in seconds.

See the full picture of customer interactions across phone, live chat, video, and email support, at a glance.

Generate custom trainings for agents.

Coach reps with AI simulations that look, act, and sound like your real customers.

Watch customer satisfaction increase.

QA and training work together to improve every conversation—whether human or AI.

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

50%

Faster ramp time

33%

Increase in resolution speed

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

Loved by our customers

Teams love Solidroad not just for the results, but for how it’s reshaped the way they train, coach, and grow.

"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."

Marissa Taylor

Manager Product Support

50%

Faster ramp time

33%

Increase in resolution speed

Support, sales, and success teams use Solidroad to raise the bar on every customer interaction — with faster onboarding, sharper training, and better performance across the board

Support, sales, and customer success teams use Solidroad to improve every interaction, ramp faster, and build stronger customer relationships. With AI-powered training and feedback.

Support, sales, and success teams use Solidroad to raise the bar on every customer interaction — with faster onboarding, sharper training, and better performance across the board

Built by CX experts

Our team brings deep experience from category-leading CX companies.

Enterprise-grade security

We are SOC 2 and ISO27001 certified and follow rigorous security protocols.

Dedicated partnership and support

Our team works closely with yours to ensure adoption, impact, and long-term success.

Consistent Quality Assurance
Targeted Skills Development
Higher CSAT scores
Automated Review Workflows
Fewer Escalations Over Time
Clearer Coaching Priorities
Real-Time Performance Visibility

Quicker Ramp Times
Scalable Training Simulations
Individualized Agent Feedback
QA Insights for AI Agent Tuning
Less Time Spent on Call Reviews
Fewer Knowledge Gaps
Improve QA Without Hiring More